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manual:joyce_palmer_health_service

Joyce Palmer Health Service

Things to do immediately if you have a problem:

  • Take note of the patient record you were working in, how many tabs you had open and what you did immediately prior to the error.
  • Take a screen shot of the error if possible - use Print Screen button
  • (Save these details in a word document for reference if helpdesk assistance is needed.)

How to get Help:

  1. Seek help from a colleague
  2. If not resolved speak with your Line Manager
  3. Log the job via the phone or email address

Phone: 1 800 198 175 (24 hour QH support)

email: InfoServiceCentre@health.qld.gov.au

  • QH support will triage the problem and escalate to MMEx as required.
  • If you do not receive an acknowledgement email with an assigned ticket number within a couple of hours, call QH support again and prompt them to respond to the issue.
  • Please note that on weekends and after hours, emails regarding low-level issues will not be responded to until the next working day.

For a high priority weekend issue (eg all users cannot log in) contact the DON on-call.

Hours of MMEx Support for Queensland Health: Seven Days - 8.00am to 7.00pm (AEST)

Queensland Health Guidelines

Logging in

HBCIS

The Viewer

New staff

Process Specific Procedures

Internal Referrals

TTH Referral Management

Manage AUSLAB/AUSCARE results

MAC Data Reporting

Role Specific Procedures

Emergency Department

General Practitioners

Health Workers

School Hearing Screening

JPHS Sexual Health

Reception

Health Campaign Workflows

manual/joyce_palmer_health_service.txt ยท Last modified: 2019/03/05 02:17 by sarahb