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Getting Started with MMEx

Logging in to MMEx

MMEx works through any modern web browser such as Chrome, Internet Explorer and Firefox.

First connect to the MMEx webserver by typing the URL below into the address bar of the browser, which will lead you to the MMEx login screen.

Next, enter your MMEx username and MMEx password into the two text fields and then click the Login button, or just press the Enter key.

You are now logged in to MMEx.

If you have multiple accounts for different locations, you can switch to your current location using the user menu in the top right corner of your screen.

Resetting MMEx Password

Password Reset

If your password is not working, or you have forgotten the password for your MMEx account.

Go to the MMEx logon page and click on the ‘Forgot Password?’ link.

Enter your MMEx username and MMEx registered email address. This is the email address used when your MMEx account was created and set up. Then select ‘Reset’. Once you have reset your password you can set all your personal preferences here.

The following message will appear if the details you entered are correct. Click on ‘Back to Login page’.

You will receive an email from MMEx with your new, temporary password.

Here is an example of the email you will receive using the ‘Forgot Password?’ link.

    Dear “User”,
    We have received a request to reset your MMEx login password.
    Your new one time password is: z4G2Fbo7LBs9
    You will be requested to change this password upon first login.

Copy the password from the email.
Note: Ensure there are no spaces copied from the email. The reset will not work if any spaces are copied across.

Go to the login page and enter the new password from the email, along with your MMEx username.

You will be asked to supply a new password and confirm that new password. Once entered, select ‘Update Password’.
Note: You will not be able use a previously used password!

You will now be at the MMEx ‘Home’ screen and logged in ready to use MMEx.

The MMEx interface

After logging in you will be viewing the main MMEx interface, which by default will be displaying your Inbox.

Getting help with MMEx

To get help from the MMEx Support Team, click on the help menu icon at the top of the page.

A contact form pop-up will appear, type your query in the text box. Click Send email.

The email is sent directly to MMEx helpdesk. They will contact you directly about your issue.

Personal Preferences

Preferences: Profile Settings

To edit your profile settings:

Click on My Profile in the Preferences section of the Settings Side Menu.

Your user profile will open. You can add or change any of your details using the text boxes. To save the changes, click the Submit Changes button at the bottom of the page.

Mandatory Fields:

(MMEx wont let you submit your preferences unless these fields are complete)

  • Title
  • Given Name
  • Surname
  • E-mail
  • Mail Address
  • Telephone Number

Doctors, please ensure that your provider and prescriber numbers are complete and current.

For online Medicare claiming, your Medicare location ID and provider type must also be filled in.

Lookup Categories/Regions:

These are categories that other users can find you under when searching through the MMEx Address Book.


If you would like to include a signature, click the Show Signature link. Click Edit. A large text box will appear on the screen. Here you can create or edit your signature. This will be included at the end of every message you send using MMEx. To format your text, use the buttons in the grey box at the top of the page. To save your signature, click Save.

Your signature will now show at the bottom of the Profile page. To save your signature, click Submit Changes.

Mark a form as a favourite

Your favourites list can be created directly from the Forms page.
Click on the star symbol to add a form to your favourites (turns red). To remove a form from your favourites, click on the symbol to remove a form from your favourites (returns to green).

manual/getting_started_with_mmex.1585281309.txt.gz · Last modified: 2020/03/27 03:55 by sarahb