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Q: Can you tell me what diagnosis treatment coding system is embedded in MMEx? Is it ICPC+ or another system?

        A: SNOMED-CT  

Q: What does MMEx stand for.

        A: MMEx stands for - Medical Messaging Exchange. 
        It was originally designed for Secure Medical Messaging only, hence the 
        name. MMEx has evolved to be a fully functional Practice software 

3. Q: Can we hide Consent Options?

         A: Consents can be managed through the Organisation Centre. Speak to your
         Organisation Administrator, search Patient Consent in this manual or contact
         MMEx Helpdesk for assistance.

4. Q: Is your coding system compliant with ADHA standards?

         A: MMEx is fully compliant with the Secure Messaging (SMD), the Health 
         Identifier service (HI), the My Health Record with assisted registration  
         and uses SNOMED clinical terminology database for diagnoses / clinical  
         coding purposes. We are currently engaged in a project to connect MMEx  
         with a ADHA-compliant ePrescribing solution.

5. Q: What is the frequency of software updates and or maintenance

         A: A number of scheduled releases take place throughout the year. The 
         release schedule is provided to customers in advance.

6. Q: What is the backup frequency and how far back are backups / archives available and in the event of data loss how long before restoration of data?

         A: Daily backups are performed and are cycled every two weeks. 
         Retention is for a minimum of 7 years but for data relating to 
         Aboriginal and Torres Strait Islanders this is 25 years. The database 
         is itself an archive, with multiple synchronised copies to provide 
         resilience in the event of a disaster befalling one instance. Dependant 
         on what data is needed to be recovered, and how old it is, files can 
         usually be retrieved on same/next day.

7. Q: Is there any agreement on availability, maximum downtime etc.

         A: Please refer to the MMEx EULA: 
         No there is not (maximum uptime is what we strive for). 
         Some situations are out of our control.

8. Q: Is the MMEX data and regular backups held in accordance with federal Australian guidelines for data security, ie located in Australia and subjected to Australian laws and regulations

         A: Yes. Requirement by law to keep a minimum of 7 years, and up to 
         lifetime for some records. All data is located in Australia.

9. Q: What are the areas of MMEx that the OSR report retrieves its information from?

         2)Progress Notes, 
         3)Patient Tracking Occasions of Service, 

10. Q: How can I get a document to print straight to the printer?

         Please see Printing in Clinical Record in MMEx

11. Q: How can we be aware of and prepare for future changes to MMEx?

  • Make sure that your organisation is signed up to receive notifications from Support Services. If you are not receiving them, please request to be added to the list by emailing
  • We distribute release notes (an outline of all new features and bug fixes) prior to any release. Read them to see what has been updated.
  • Regularly check the What’s New page in the user manual. This outlines the latest changes.
  • Release notes and Release Schedule are also available in the user manual.
manual/faq.txt · Last modified: 2018/06/22 03:17 by sarahb