Joyce Palmer Health Service
Things to do immediately if you have a problem:
- Take note of the patient record you were working in, how many tabs you had open and what you did immediately prior to the error.
- Take a screen shot of the error if possible - use Print Screen button
- (Save these details in a word document for reference if helpdesk assistance is needed.)
How to get Help:
- Seek help from a colleague
- If not resolved speak with your Line Manager
- Log the job via the phone or email address
Phone: 1 800 198 175 (24 hour QH support)
email: InfoServiceCentre@health.qld.gov.au
- QH support will triage the problem and escalate to MMEx as required.
- If you do not receive an acknowledgement email with an assigned ticket number within a couple of hours, call QH support again and prompt them to respond to the issue.
- Please note that on weekends and after hours, emails regarding low-level issues will not be responded to until the next working day.
For a high priority weekend issue (eg all users cannot log in) contact the DON on-call.
Hours of MMEx Support for Queensland Health: Seven Days - 8.00am to 7.00pm (AEST)